Since its launch, the Xiaomi YU7 has garnered significant attention, but recurring delivery issues have triggered user complaints and public scrutiny.
On August 25, a social media post from a Xiaomi YU7 buyer accused the company of “double-selling” a vehicle during the purchase process.
The user claimed that after paying over RMB 280,000 ($39,000) in final installments, the vehicle originally reserved for them was delivered to another customer.
After unsuccessful attempts to resolve the issue through official channels, the buyer resorted to online complaints and legal action. The incident quickly gained widespread attention, bringing Xiaomi Auto’s pre-sale and delivery processes back into the spotlight.
According to the owner, they were notified on August 21 to complete the final payment the same day. However, the following evening, they were informed the vehicle had been delivered to someone else, forcing them to continue waiting. When they spoke with the regional manager in Nanjing on August 23, they were promised a response by Monday, but as of August 25, no reply had been received.
The post tagged Xiaomi executives including Lei Jun and Lu Weibing, along with local media and consumer protection agencies, and included chat records and payment receipts. The buyer indicated they are seeking legal support to safeguard their rights.
Notably, this is not the first delivery issue reported for the Xiaomi YU7. Previous users reported being required to pay over RMB 200,000 ($27,900) in final installments without seeing the vehicle in person, under threat of losing a RMB 5,000 ($695) deposit.
A bug in Xiaomi’s official system has also caused order locking delays of over 30 minutes, extending the delivery timeline from the originally advertised “first batch in August” to 35–61 weeks, and in some cases up to 14 months. Some users may face additional vehicle purchase tax of around RMB 30,000 ($4,180) when taking delivery in 2026.
Furthermore, saved configuration sheets indicate that certain features, such as auto-dimming exterior mirrors and soft-close doors, were adjusted post-order and only appear on higher-spec models. This has raised concerns over Xiaomi’s transparency in feature representation. Complaints on platforms like Black Cat have already reached 479 cases, with some users considering class-action lawsuits.
The YU7 has been highly anticipated since its launch, but these recent complaints are directly impacting its brand image and have sparked broader discussions about pre-sale systems, delivery processes, and customer service in the new energy vehicle sector.
Balancing rapid sales with supply chain management while safeguarding consumer rights, transparent transactions, and efficient after-sales service remains a key challenge for the industry.
Currently, Xiaomi Auto has not issued a public response regarding the matter.
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